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Updated: 30th May 2012 Written by / Poker Tips

online poker support - To help our players decide what online poker room to play at in 2010, We have put all the online poker rooms to a test to see how their support teams can handle a simple question and rate them according to their response time, information supplied, friendliness and their support options.

We sent an email to the poker room support teams which Winallpoker.com promotes to see which room ranks the highest for their customer support.

Online Poker Room Support Results

Poker RoomTimeInfoFriendlinessLive ChatTel SupportTotal
Poker Stars16 minutes10100535
Bodog Poker8 minutes1080533
Doyles Room4 minutes1070532
Full Tilt Poker2 hours 32 minutes1090531
Pacific Poker24 hours +1075527
LuckyAce Poker24 hours +1075527
Titan Poker2 hours 59 minutes550523
Carbon Poker15 hours 18 minutes1085023
Hollywood Poker24 minutes550020
Ultimate Bet8 hours 47 minutes750020
BWIN Poker22 minutes540019
Empire Poker1 hour 10 minutes540018
Tony G Poker1 hour 32 minutes030517
Paradise Poker24 hours +550010

<-------Email------------------------------------------------------------>

Subject: Poker Room Support

What is the minimum first deposit at your poker room?

This email is a test to see the response times of various online poker rooms support team. Please respond with the answer to the question as soon as possible.

The Support team will be rated 1 to 10 for response time as well as their ability to answer the question in a friendly manner with the correct information.

Additional points will be added if the Poker Room has live chat and Telephone support which should be included into the response as a link/phone number to qualify.

Response Time: 1 - 10
Reply Information: 1 - 10
Friendliness: 1 - 10

Live Chat Support: 0 or 5
Telephone  Support: 0 or 5

Total: 40

<-------Email------------------------------------------------------------>

Doyles Room Support

Response Time: 10 - Fastest response replied in 4 minutes
Reply Information: 10 - All information supplied
Friendliness: 7 - Slightly formal

Live Chat Support: 0
Telephone  Support: 5

Total: 32/40

DoylesRoom minimum deposit :

Visa and Master Cards - $50
EwalletXpress and PIC-CLUb - $30
Western Union and Money Gram - $100.

Support Email: support@dbpn.com
Telephone: 1-888-762-4192
UK toll free: 08000 51 67 37
Intl: +(506) 2253-3984
Live Chat support available

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Bodog Poker Support

Response Time: 10 - replied in 8 minutes
Reply Information: 10 - All information supplied
Friendliness: 8 - Slightly formal

Live Chat Support: 0
Telephone  Support: 5

Total: 33/40

BodogPoker minimum deposit : $20
Deposit Options: Credit Card, Moneybookers, Click2Pay and NETeller
Support Email: poker@bodog.co.uk
Telephone:
00-800-1004-2004
00-268-480-6399
Live Chat support available

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Poker Stars Support

Response Time: 10 - replied in 16 minutes
Reply Information: 10 - All information supplied
Friendliness: 10 - Reply made me want to deposit

Live Chat Support: 0
Telephone  Support: 5

Total: 35/40

PokerStars minimum deposit : $10
Support Email: support@pokerstars.com
Telephone:

PokerStars does not provide telephone support for general inquiries however for deposit assistance, email the Deposit Assistance Department: dad@pokerstars.com (include your telephone number and a convenient time and they will call you back)

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Bwin Poker Support

Response Time: 10 - replied in 22 minutes
Reply Information: 5 - Basic information supplied
Friendliness: 4 - very formal

Live Chat Support: 0
Telephone  Support: 0

Total: 19/40

BwinPoker minimum deposit : 10,00 EURO or equivalent depending on the country of residence.
Support Email: support.en@bwin.com
Telephone: 00350 200 47 196

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HollywoodPoker Support

>

Response Time: 10 - replied in 22 minutes
Reply Information: 5 - Basic information supplied
Friendliness: 5 - formal

Live Chat Support: 0
Telephone  Support: 0

Total: 20/40

Hollywood Poker minimum deposit: $20
Support Email: support@hollywoodpoker.com
Telephone:
UK +44 8000988223
CA/US  +1 877-994-9757
Live Chat support available

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Empire Poker Support

Response Time: 9 - replied in 1 hour 10 minutes
Reply Information: 5 - Basic information supplied
Friendliness: 4 - very formal

Live Chat Support: 0
Telephone  Support: 0

Total: 18/40

EmpirePoker minimum deposit : $25
Support Email: info@empirepoker.com
Telephone:

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Tony G Poker Support

Response Time: 9 - replied in 1 hour 32 minutes
Reply Information: 0 - didn't answer question
Friendliness: 3 - formal and needs spelling lessons

Live Chat Support: 0
Telephone  Support: 5

Total: 17/40

TonyG Poker minimum deposit: $20
Support Email: support@tonygpoker.com
Telephone:
Toll Free (Canada) +1(888)300-3908
(International Number) +632-756-7944
Live Chat support available

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Full Tilt Poker Support

Response Time: 8 - replied in 2 hours 32 minutes
Reply Information: 10 - All information supplied
Friendliness: 8

Live Chat Support: 0
Telephone  Support: 5

Total: 31/40

FullTilt Poker minimum deposit : $10 first deposit $30 thereafter.
Support Email: support@fulltiltpoker.com
Telephone support for deposit assistance not for general inquires.

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UltimateBet Support UB

Response Time: 8 - replied in 2 hours 47 minutes
Reply Information: 7 - Basic information supplied with link to full details
Friendliness: 5 - formal

Live Chat Support: 0
Telephone  Support: 0

Total: 20/40

UB minimum deposit: $10
Support Email: support@ub.com
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Titan Poker Support

Response Time: 8 - replied in 2 hours 59 minutes
Reply Information: 5 - Basic information supplied
Friendliness: 5 - formal

Live Chat Support: 0
Telephone  Support: 5

Total: 23/40

TitanPoker minimum deposit : $20 (20 Euro or 20 CAD)
Support Email: support@titanpoker.com
Telephone:
Canada Free Phone: +1-888-201-5684
UK Free Phone: +0-800-066-4320
International Phone: +63-2-756-7927
Live Chat support available in lobby.

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Carbon Poker Support

Response Time: 5 - replied in 15 hours 18 minutes
Reply Information: 10 - All information supplied
Friendliness: 8

Live Chat Support: 5
Telephone  Support: 0

Total: 23/40

CarbonPoker minimum deposit :
Credit Card - $20
Click2Pay, ewalletxpress - $10
Support Email: support@carbonpoker.com
Live Chat support available
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Pacific Poker Support

Response Time: 0 - replied after 24 hours
Reply Information: 10 - All information supplied
Friendliness: 7 - Slightly Formal

Live Chat Support: 5
Telephone  Support: 5

Total: 27/40

PacificPoker minimum deposit :
Credit card, Moneybookers or Neteller - $30
webmoney or Moneto - $10
Paysafe card - $15

Support Email: support@pacificpoker.com
Support Telephone: +350 200 437 03

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Lucky Ace Poker Support

Response Time: 0 - replied after 24 hours
Reply Information: 10 - All information supplied
Friendliness: 7 - Slightly Formal

Live Chat Support: 5
Telephone  Support: 5

Total: 27/40

LuckyAce Poker minimum deposit :
Credit card, Moneybookers or Neteller - $30
webmoney or Moneto - $10
Paysafe card - $15

Support Email: support@luckyacepoker.com
Telephone:
Toll free numbers
UK 800 404 7748
Italy 800 788 596
Spain 900 974 595
France 800 904 063
Germany 800 182 6181

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Paradise Poker Support

Response Time: 0 - replied after 24 hours
Reply Information: 5 - Basic information supplied
Friendliness: 5 - formal

Live Chat Support: 0
Telephone  Support: 0

Total: 10/40

ParadisePoker minimum deposit : £10
Support Email: support@paradisepoker.com



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